ROOM RATES

• Rates shown on the Website are charged on a per room, per night basis.
• Depending on the package which is being offered on the Website, rates stated in the Website may be inclusive or exclusive meals or add-ons.
• Room rates and details are correct at the time of publication and are subject to change without notice.
• We reserve the right to correct the errors in posted or confirmed rates, as soon as we notice of the error.
• A minimum length of stay, cancellation charge and other conditions may apply, as specified.
• Black-out dates may apply.

Sales & Service Tax (SST)

• Rates quoted (+) are subjected to 6% Sales & Service Tax (SST).

Tourism Tax

• Under the Tourism Tax Act 2017, a charge of MYR 10 per room per night will be levied on tourist(s) and non-resident guest(s). Malaysian citizens and permanent residents with MyPR cards are exempted from the payment of Tourism Tax. Tourism Tax will be collected at check-in and is payable by cash or credit card.
• Room rates DO NOT include Tourism Tax.

BOOKINGS

• Bookings are accepted subject to room availability.
• At all times during the booking process, you will be advised to ensure the accuracy of booking details (guest information, stay dates, room types, room rates, number of guest(s), arrival/departure date). We will not be responsible or liable for errors in booking details.
• No booking shall be treated as confirmed until the details and payment/deposit has been provided.
• Once your booking has been successfully completed, a Booking Confirmation with details will be sent to the email address provided by you. Please contact us if you do not receive your Booking Confirmation(s) within 24 hours from the time of booking.

Group Bookings

• For reservations of 10 rooms and above, please email info@ameraldresort.com

Third-Party Booking Sources

• In the case of booking cancellation or modifications made through a third party (website or travel agent), we recommend you first contact the source of booking for assistance.
• If you made your reservation through a third party (website or travel agent), cancellations must be made directly with the third party. We are not authorized to cancel and unable to provide refunds for any third-party reservations.

EXTRA BED POLICY

• All Bedrooms include a sofa bed, able to accommodate up to a maximum of 1 Adult or 2 Child ( age four to 11 years old)
• We can only accommodate ONE baby crib/cot per room.

ROOM TYPE POLICY

Wheelchair-accessible rooms

• We have limited wheelchair-accessible rooms. Please request if necessary at the time of booking to ensure the room is available on your arrival date.

Connecting Rooms / Adjoining Rooms

• Connecting rooms / adjoining rooms are available upon request; please specify your requirements at the time of booking. Any guest may request connecting / adjoining rooms, but these requests are not guaranteed and are based on availability.

CHILD POLICY

Stay Policy

• We allow one (1) child/infant to stay for free when sharing the existing bedding with the adults. The child breakfast charge is applicable for the additional child age 4- 11.
• Child age 12 and above (at the date of check-in): Considered as an adult by the Hotel.
• An infant is counted as one (1) child in regards to the maximum capacity count of any given room.
• Baby cots are complimentary upon request and subject to availability.
• Every child, along with their age, must be mentioned on the reservation.

Child Meal Plan

• Child age 0 – 4: free of charge for buffet meals or kids’ menu a la carte meals when accompanied by a paying adult.
• Child age 5 – 11: Breakfast can be arranged at RM26.00 per child per night